Monday, August 22, 2016

Virus/Spam Alert. Phishing attempt is circulating through campus email. #AlertIT

We are receiving reports of phishing attempts with the subjects of "Verify," "You've exceeded your mailbox limit," etc. circulating through campus email. When you receive a suspicious email, do not click on any links or attachments and do not reply to it.

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, July 14, 2016

Reminder - Removal of 2014/2015 course folders from the I: drive the third week of July. #MaintainIT

A quick reminder about the removal of 2014/2015 course folders from the I: drive the third week of July. For details on the exact folders, please see the original message below.

On Fri, Jul 1, 2016 at 3:06 PM:

Information Services will be performing maintenance on the I: drive the third week of July, at which time the 2014/2015 course folders will be removed. This includes academic course folders beginning with 14151 (Fall 2014), 1415W (Winter Term 2015), and 14152 (Spring 2015).

Please feel free to make a copy of these folders for your records no later than Saturday, July 16th. All other folders on the I: drive will not be affected and will continue to be available.

As always, please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns. 

Tuesday, July 12, 2016

HelpDesk and Printing Services will be closed on Wednesday, 7/13. to participate in an IS retreat. #AnnounceIT

The HelpDesk and Printing Services will be closed on Wednesday, 7/13, so we can participate in an Information Services retreat.

If you have a request for Printing Services, please leave a message at (765) 658-4169 or email printing services@depauw.edu and someone will get back with you as soon as possible.

If you have an urgent technical issue or request, please leave a message at (765) 658-4294 or HelpDesk@depauw.edu and someone will get back with you as soon as possible. All other messages will be addressed when we return to the office in the late afternoon.

Monday, July 11, 2016

e-Services and Canon printer/copier issues are being addressed. #AlertIT

We are currently working to resolve the issues with e-Services and the Canon printer/copiers. We appreciate your patience at this time. 

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, July 7, 2016

IS systems maintenance schedule for Sunday, 7/17, from 7 a.m. to noon. #MaintainIT

Information Services will be performing maintenance on the firewall and Network systems on Sunday, 7/17, from 7 a.m. to noon. During this time, all services will be affected intermittently. 

Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions.

Friday, July 1, 2016

Removal of 2014/2015 course folders from the I: drive the third week of July. #MaintainIT

Information Services will be performing maintenance on the I: drive the third week of July, at which time the 2014/2015 course folders will be removed. This includes academic course folders beginning with 14151 (Fall 2014), 1415W (Winter Term 2015), and 14152 (Spring 2015).

Please feel free to make a copy of these folders for your records no later than Saturday, July 16th. All other folders on the I: drive will not be affected and will continue to be available.

As always, please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

I: drive maintenance from Wednesday, 7/6, at 5 p.m. to Thursday, 7/7, at 8 a.m.. #MaintainIT

Information Services will be performing maintenance on the I: drive from Wednesday, 7/6, at 5 p.m. to Thursday, 7/7, at 8 a.m. During this time, there will be no I: drive access. 

Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Wishing you and your family a safe and happy 4th of July holiday weekend!

Tuesday, June 21, 2016

The Internet is back. #ReportIT

iLight has finished repairing the break in their fiber, so we are once again connected to the Internet.

Please let us know at the HelpDesk (HelpDesk@depauw.edu or 765-658-4294) if you have any questions.

Friday, June 17, 2016

Network issues are resolved. Here's what you need to do. #AnnounceIT

The network issues have been resolved and restarting your computer is what you need to do for the fix to take place. Please let the HelpDesk know if you notice any other issues by calling us at 765-658-4294 or emailing us at HelpDesk@depauw.edu.

We appreciate your understanding as we worked to resolve this issue!

Thursday, June 16, 2016

Update: Network issues are being addressed. Temporary solution is to run scripts. #AnnounceIT

If you are having issues connecting to the network drives, please go to the appropriate IT KnowledgeBase article that follows and run the network script:

The network team is in contact with our vendor, but it looks like it may be a day or two before there is a more permanent solution. Please keep this tech-notice handy in case your network drives are lost again.