Wednesday, April 5, 2017

Preserve your email and other data from your DePauw IT Accounts now. #AnnounceIT

As you are going through your graduation to-do list, schedule time to preserve your email and other data from your DePauw IT accounts. In the following, you will learn the timeline for when your primary DePauw IT accounts will no longer be available to you, resources you can use to preserve email and other data, and information on services available to DePauw alumni. 

DePauw IT Accounts access will retire on October 31, 2017 
(Note: If you will be returning to DePauw in the Fall of 2017, please let us know at HelpDesk@depauw.edu so we can keep your accounts active.)  

Network  
Be sure you save any documents you wish to keep from your class (I:) drive, personal (P:) drive, and Web (W:) drive before the end of October. 

e-Services  
To request a transcript after October 31, browse to the transcript ordering portal on the Registrar’s Transcripts website. 

Google Apps (email, calendar, drive, etc.) 
Download a copy of the Google Apps data you want to keep, including your email, calendar, and more, by going into My AccountControl your contentCopy or move your contentCreate archive found in the Download your data section. Once started, archives may take a few minutes, several hours, or days to create depending on how much data you have selected to download. Be sure to start this process before the middle of October so there is plenty of time for your archive to be completed. Watch the Download your Google Data [How to] video on YouTube to learn more. 
Also, you will want to update your email contact information for personal accounts that you access through the Web. Retrieving a lost password or confirming your identity is often tied to an email address. Be sure to change any accounts that use your @depauw.edu address to a personal one, so you are not locked out of your bank account, credit cards, or other online accounts. 

IT Recommendation Checklist and Resources 
You can also find a helpful IT recommendation checklist that includes additional resources at Graduating Senior Accounts. These tips will guide you through setting up a personal email account, updating online account information (e.g., checking account, credit card, cell phone password recovery, etc.) so that you do not lose access to them after your DePauw IT accounts are retired, how you can let others know your new contact information, and more. 

Stay connected with DePauw through social media, the Online Directory, and Alumni Community App 
DePauw’s Office of Alumni Engagement provides opportunities to connect with DePauw and fellow alumni through social media, the Online Directory and the Alumni Community app by EverTrue. Through the Online Directory, you can update your contact information, as well as search for and connect with fellow DePauw alumni. If you have not set up your account yet, contact the Office of Alumni Engagement at alumnioffice@depauw.edu or (765) 658-2586 for your Activation Code. 

You can also download the Alumni Community App. This app for iPhone, iPad, and Android devices allows you mobile access to the entire alumni directory and provides mapping functionality based on business address to search for classmates and fellow alumni anywhere in the world. This can be a great resource as you begin to establish yourself in a new city. There are a number of filters you can use to generate specific custom lists of alumni by categories such as industry, location, grad year, athletic and greek affiliation.Click here to download the app on your mobile device, or search for "Alumni Community" in the Apple App store or Google Play store. To learn more, visit depauw.edu/alumni/connect.  You may also join thousands of other alumni who have liked our DePauw Alumni & Friends page on Facebook, follow our @DePauw_Alumni account on Twitter, and join the DePauw University Alumni Association group on LinkedIn. 

Please contact the Office of Alumni Engagement at alumnioffice@depauw.edu or (765) 658-2586 with questions concerning social media, the Online Directory, and Alumni Community App. All other questions should be directed toward the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294. 

Hoping that your final semester is all that you wish it to be!

Wednesday, March 22, 2017

e-Services and Oracle e-Business will be unavailable from 5 p.m. on Friday, 3/24, through 5 p.m. on Sunday, 3/26. #AlertIT

Information Services (IS) will be performing a database upgrade for e-Services during the first weekend of Spring Break 2017, beginning at 5 pm on Friday, March 24, and concluding around 5 pm on Sunday, March 26.

During this time, both e-Services and Oracle e-Business will be unavailable. No other systems will be affected by this upgrade.

Tuesday, March 21, 2017

Spam Alert - Organizational Announcement: Employee Feedback is spam. Do not reply to it. Do not follow any links. #AlertIT

We are receiving reports of spam circulating throughout campus email
​ with the subject of "Organizational Announcement: Employee Feedback"​
.
​ This is NOT from DePauw's.​
 When you receive a suspicious email like this, do not click on any links or attachments and do not reply to it. 


We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, February 16, 2017

All systems will be down for systems maintenance on Sunday, 2/19, from 7 a.m. to noon. #MaintainIT

Information Services (IS) will be performing systems maintenance on Sunday, February 19th, starting at 7 a.m. and completing by noon. During this time ALL campus services will be unavailable including Internet access.

Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Monday, January 23, 2017

ADP emails - are they legit or spam? #AlertIT

There are two ADP emails that have been reported to us:
  1. Legitimate emailIf you receive an email with a subject of IMPORTANT TAX RETURN DOCUMENT AVAILABLE and it's from adpfeedback@adp.com it is legitimate. Ed Bowen will be sending out an email today with information about this email that pertains to tax information.
  2. Spam email - If you receive an email regarding changes to your paystub information, it's from hr@depauw.srtalvan.com and is signed by Kim Emberton, it is spam. To report it as spam and remove it from your inbox, please visit the IT KnowledgeBase article Keeping IT safe. This article provides information on what you should do if you receive this email or any other suspicious email that is spam. 
Please contact us at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Wednesday, January 18, 2017

Network connection issue that started yesterday is being worked on. #AlertIT

We are currently working on the issue with the network that started yesterday. We appreciate your patience and understanding!

Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Thursday, December 22, 2016

Reminder: Tech prep for the holiday break. #AnnounceIT

A quick reminder about the email sent on 12/19 regarding recommendations for break:

On Mon, Dec 19, 2016 at 7:42 AM, HelpDesk at DePauw <helpdesk@depauw.edu> wrote:
Good morning, everyone!

Before leaving for the holiday break, please remember to turn off and unplug all computers, printers and other electronic equipment.

For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
  1. Go to mymetronet.net/commportal
  2. Log in using your 10-digit telephone number and your PIN
  3. Click Call Manager
  4. Click Forwarding
  5. Select Forward calls immediately
  6. For Forward calls toenter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
  7. Click Apply
Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Information Services wishes everyone a safe and enjoyable holiday break.

​Wishing you and your family a safe and enjoyable break!

Wednesday, December 7, 2016

Currently, the IT KnowledgeBase is accessible only when you are on campus or connected through VDI when you are off campus. 

Before leaving campus, please complete the following to set up VDI:

Accessing the network from off campus through VDI
  • Windows

Please contact the HelpDesk (HelpDesk@depauw.edu or 765-658-4294) with any questions.

Monday, December 5, 2016

Spam alert with the subject of "Legal Notice". #AlertIT

We are receiving reports of spam with the subject of "Legal Notice". When you receive a suspicious email like this, do not click on any links or attachments and do not reply to it. 

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, November 18, 2016

Systems maintenance notice for Sunday, 11/20, from 7 a.m. to noon. #MaintainIT

We will be performing system maintenance on Sunday, November, from 7 a.m. until noon. During this time, all systems will have limited accessibility, this includes printing, Internet, Moodle and e-Services. 


Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.