Wednesday, January 9, 2019

Spam Alert - "Follow Up" and "Request" emails are not from Mark McCoy and should be marked as spam

There have been reports from people who've received email with a subject of "Follow Up" and "Request", and these emails are not from Mark McCoy. 
    Please be on the alert for these emails and pay close attention to the sender's address before taking any action that a message might direct you to take. If the message looks suspicious, it probably is suspicious!

If you get a suspicious email like this, mark it as phishing or spam in your email box so Google can add this to their filters. Here's how:
    Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two option
    1. Report spam <-- Choose this option - CHOOSE OPTION 1
    2. Unsubscribe and report spam <-- Do NOT choose this option

More information about how to be alert for spam or phishing email is here: Keeping IT Safe 
Originally posted 2018-Dec-17

Friday, January 4, 2019

"Must Do" for new iPad owners

Contributed by Jeff Miller, Information Services DBA and Security Specialist

Are you wondering what you should do with that new iPad or tablet you received over the holidays? Here are some "Must Do" tips about how to keep your new device secure and sound:
  • Create an Apple ID. You use your Apple ID to digitally secure your device and connect it to you legally. If you ever have your iPad stolen, this can be used to help find it. You can find information on how to set up your Apple ID at
  • Create a strong passcode or use TouchID/FaceID if it is available on your Apple device. However, if you use TouchID/FaceID, please memorize your passcode in the event that there is a problem with your touch sensor or the facial recognition feature.
  • Download and install a Password Manager. Using a password manager helps give you an additional layer of protection in creating secure passwords - without having to memorize an insanely long password such as the ones typically required by banking institutions. Additionally, a password manager can help protect you in the event that one of your passwords is hacked/stolen. By using a different password at each site, a breach at one site does not cause you to have to change all of your passwords. Learn about two of the most notable cross-platform password managers at 1Password ( and LastPass ( Once you have installed a password manager, use it to immediately enter your username, password, and device passcode that you setup in the first 2 items on this list, as it can be a *very* daunting task to recover these later on.   
  • Maximize using "stock" applications on your iPad such as Calendar and Mail. These applications work seamlessly together after you have set up your Apple ID. You are free to use other Calendaring and Email applications such as Google's Gmail or Outlook but getting these to work can be cumbersome as Contacts and Calendaring do not automatically synchronize between Apple and Google applications. If you want to use 3rd party Email or Calendaring applications, a good guide has been provided by iMore at   
  • No more antivirus! The most recent Apple Mobile Operating System (iOS 12) uses a technology called "sandboxing" that prevents users from inadvertently installing viruses or malware/spyware onto their systems. Because of this, there is no true "antivirus" software for Apple mobile devices.

Thursday, January 3, 2019

Need to Change Your Password or Reset a Lost/Forgotten Password? - Go to

Do you need to change your password for a DePauw IT account?

Have you lost/forgotten your password for an account?

Check out for how-to information about how get it done.

Originally posted 2018-Sep-07

Saturday, December 22, 2018

Tech Prep for the Holiday Break

Before leaving for the holiday break, please remember to turn off and unplug all computers, printers, and other electronic equipment to help conserve energy.

Also, you will find below information on how to forward your calls to your cell phone or another number as well as how to set up a new mobile device in case you receive one as a gift during this holiday season.

Please contact the HelpDesk at (765) 658-4294 or with any questions or concerns.

Best wishes for a happy and safe holiday season!

Forwarding calls

For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
  1. Go to
  2. Log in using your 10-digit telephone number and your PIN
  3. Click the Forwarding tab
  4. Select Forward calls immediately 
  5. For Forward calls to, enter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.) 
  6. Click Apply 
Setting up a new mobile device 
If you receive a new phone (or another mobile device) over the holiday break, please keep in mind that your IT Accounts have 2-Step Authentication enabled, so you may find the following information useful: 
  • DePauw Account
    • The IT KnowledgeBase step-by-step instructions for 2-Step Authentication will help you log into and Box only if you do not have your number set to automatically do something, such as send a text.
    • If you do have it set to do something automatically, you should use a different browser or Clear your Web browser’s cache in your current browser. 
  • Google Apps Account 
    • Be proactive by generating and downloading backup codes. In fact, having backup codes at the ready (e.g., printing and keeping them in a secure location like your wallet or billfold) is recommended in case you lose your phone or otherwise can’t get codes via text, voice call, or Google Authenticator
    • If you cannot sign in, follow the on-screen prompts at Account Recovery

Tuesday, December 18, 2018

Where should you be saving your files?

As a department, keeping the documents everyone uses organized is key to efficiency. Box, Google Drive, and your computer hard drives are options that are available to you for managing your files. While Box and Google Drive are cloud-based (i.e., online), your computer hard drive is a temporary local option for file management.

Box* Google Drive
Your Computer Hard Drive
What is it? DePauw’s designated storage for work-related files and documents Provides several integrated collaboration tools (e.g., Google Docs, Sheets, or Slides) Simple local file storage
Where it excels Enables the secure access, management, and sharing of content (except for HIPAA information) Integration with Google Docs, search feature Temporary storage for carrying documents when you’re traveling without Internet access
Use it as Storing and organizing shared files and materials (e.g., your department’s Dept_XXXX Box folder)

Storing and organizing your own work files and materials (e.g., your P-XXXX Box folder)
Collaborative document editing (e.g., using a Google doc to co-write a report with a co-worker) Temporary storage
Who’s it for? Staff, Faculty, Students Students, Staff, Faculty Students, Staff, Faculty
Storage limit Unlimited Unlimited N/A
Supported platforms Windows, Mac, iOS, Android Windows, Mac, iOS, Android N/A
Access online N/A
Access as local “drive” Box Drive Google Drive N/A

*Box is not HIPAA compliant

Learn more about technology by going to DePauw's IT KnowledgeBase.