Wednesday, March 22, 2017

e-Services and Oracle e-Business will be unavailable from 5 p.m. on Friday, 3/24, through 5 p.m. on Sunday, 3/26. #AlertIT

Information Services (IS) will be performing a database upgrade for e-Services during the first weekend of Spring Break 2017, beginning at 5 pm on Friday, March 24, and concluding around 5 pm on Sunday, March 26.

During this time, both e-Services and Oracle e-Business will be unavailable. No other systems will be affected by this upgrade.

Tuesday, March 21, 2017

Spam Alert - Organizational Announcement: Employee Feedback is spam. Do not reply to it. Do not follow any links. #AlertIT

We are receiving reports of spam circulating throughout campus email
​ with the subject of "Organizational Announcement: Employee Feedback"​
.
​ This is NOT from DePauw's.​
 When you receive a suspicious email like this, do not click on any links or attachments and do not reply to it. 


We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, February 16, 2017

All systems will be down for systems maintenance on Sunday, 2/19, from 7 a.m. to noon. #MaintainIT

Information Services (IS) will be performing systems maintenance on Sunday, February 19th, starting at 7 a.m. and completing by noon. During this time ALL campus services will be unavailable including Internet access.

Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Monday, January 23, 2017

ADP emails - are they legit or spam? #AlertIT

There are two ADP emails that have been reported to us:
  1. Legitimate emailIf you receive an email with a subject of IMPORTANT TAX RETURN DOCUMENT AVAILABLE and it's from adpfeedback@adp.com it is legitimate. Ed Bowen will be sending out an email today with information about this email that pertains to tax information.
  2. Spam email - If you receive an email regarding changes to your paystub information, it's from hr@depauw.srtalvan.com and is signed by Kim Emberton, it is spam. To report it as spam and remove it from your inbox, please visit the IT KnowledgeBase article Keeping IT safe. This article provides information on what you should do if you receive this email or any other suspicious email that is spam. 
Please contact us at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Wednesday, January 18, 2017

Network connection issue that started yesterday is being worked on. #AlertIT

We are currently working on the issue with the network that started yesterday. We appreciate your patience and understanding!

Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Thursday, December 22, 2016

Reminder: Tech prep for the holiday break. #AnnounceIT

A quick reminder about the email sent on 12/19 regarding recommendations for break:

On Mon, Dec 19, 2016 at 7:42 AM, HelpDesk at DePauw <helpdesk@depauw.edu> wrote:
Good morning, everyone!

Before leaving for the holiday break, please remember to turn off and unplug all computers, printers and other electronic equipment.

For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
  1. Go to mymetronet.net/commportal
  2. Log in using your 10-digit telephone number and your PIN
  3. Click Call Manager
  4. Click Forwarding
  5. Select Forward calls immediately
  6. For Forward calls toenter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
  7. Click Apply
Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Information Services wishes everyone a safe and enjoyable holiday break.

​Wishing you and your family a safe and enjoyable break!

Wednesday, December 7, 2016

Currently, the IT KnowledgeBase is accessible only when you are on campus or connected through VDI when you are off campus. 

Before leaving campus, please complete the following to set up VDI:

Accessing the network from off campus through VDI
  • Windows

Please contact the HelpDesk (HelpDesk@depauw.edu or 765-658-4294) with any questions.

Monday, December 5, 2016

Spam alert with the subject of "Legal Notice". #AlertIT

We are receiving reports of spam with the subject of "Legal Notice". When you receive a suspicious email like this, do not click on any links or attachments and do not reply to it. 

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, November 18, 2016

Systems maintenance notice for Sunday, 11/20, from 7 a.m. to noon. #MaintainIT

We will be performing system maintenance on Sunday, November, from 7 a.m. until noon. During this time, all systems will have limited accessibility, this includes printing, Internet, Moodle and e-Services. 


Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Friday, November 4, 2016

DirecTV is experiencing a nationwide outage. #AnnounceIT

Please be aware that the nationwide outage that DirecTV is experiencing and working to resolve is causing intermittent interruptions to service on campus. 


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.