Monday, August 18, 2014

Spam Alert...Do not click on attachment...Do not reply. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Project Report". Please do not click on the attachment nor should you reply to it.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google.

We further recommend that you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

You should also run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Tuesday, August 12, 2014

Systems maintenance on Sunday, 8/17, from 7 to 11 a.m. affecting Oracle servers and network printing. #MaintainIT

Information Services will be performing operating system updates on the Oracle servers on Sunday, August 17th, between 7 and 11 a.m. During this time, Oracle Financials, e-Services (my.depauw.edu), Sage, ImageNow, PowerFAIDS,  off-campus services that connect back to our Oracle database, and network printing will be unavailable. 

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Spam Alert...Do not click on links...Do not reply. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "URGENT depauw Asia Domains Registration Announcement". Please do not click on any links in the email nor should you reply to it.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google.

We further recommend that you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

You should also run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, August 8, 2014

"Upgrade Your Webmail Account" Phishing Scam Hitting Campus. Do not click on attachment. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Upgrade Your Webmail Account" that has a link in it asking you to confirm your account. This is a malicious phishing scam --- Please do not click on the link.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google. 

We further recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

If you clicked on the link in the phishing email, we highly recommend you run a virus scan immediately. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Wednesday, August 6, 2014

"Soft Copy Review" Phishing Scam Hitting Campus. Do not click on attachment. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Soft Copy Review" that has an attachment that asks you for your password when you click on it. Please do not click on the attachment ---- This is a malicious phishing scam.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google. 

We further recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

If you clicked on the link in the phishing email, we highly recommend you run a virus scan immediately. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, July 25, 2014

Reminder about systems maintenance on Sunday, 7/27, from 7 a.m. to noon affecting most campus hosted servers. #MaintainIT

A quick reminder about the systems maintenance this Sunday from 7 a.m. until noon resulting in most internally hosted systems being offline intermittently.

Internet access, Google Apps email, and the DePauw website are not included in this maintenance procedure and will not be affected.

Wednesday, July 23, 2014

The network is back online. Please restart your computer. #AnnounceIT

The network is back online. Please restart your computer to reduce issues with connecting to the network, printers, e-Services, etc.

We appreciate your patience and would like to remind you of the urgent network maintenance we will be performing on Sunday, 7/27, from 7 a.m. to noon, which is intended to improve the stability of our systems.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Network (network drives, printers, e-Services, etc.) issues are being addressed. #AnnounceIT

The current network issues are being addressed. We appreciate your understanding as we work to resolve these issues.

Tuesday, July 22, 2014

Systems maintenance on Sunday, 7/27, from 7 a.m. to noon affecting most campus hosted servers. #MaintainIT

Information Services will be performing urgent system maintenance Sunday, 7/27, from 7 a.m. to noon. Most internally hosted systems may be offline intermittently during this time.

Internet access, Google Apps email, and the DePauw website are not included in this maintenance procedure and will not be affected.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Monday, July 21, 2014

Network issues have been resolved. #AnnounceIT

The network is back online. Please restart your computer before attempting to log in to your drives and/or print to a network printer.

We appreciate your patience and understanding during this downtime.