Thursday, May 21, 2015

Spam with the subject of "GENERAL DEPAUW ERROR" is circulating through campus email. #AlertIT

We are receiving reports of spam with the subject of "GENERAL DEPAUW ERROR" circulating through campus email. Please do not click on any links or attachments nor should you reply to any suspicious emails.

The Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

HelpDesk Office closing at 3:30 this afternoon (5/21) because of power outage in Union Building. #AnnounceIT

In response to Facilities announcement that the Union Building will have a scheduled power outage this afternoon beginning at 4 p.m., the HelpDesk office will be closed for walk-in support starting at 3:30 p.m. However, we will be offering phone and email support as usual until 5 p.m.

Thursday, May 14, 2015

If your Windows 7 update is taking longer than 30 minutes, you should read this email. #AnnounceIT

We have received multiple reports of the most recent Windows 7 update stalling during the installation process. If this happens to you (i.e., it takes longer than 30 minutes), please power off your computer by holding in the power button until it shuts down, waiting 15 seconds, and then restarting your computer. 


If you have any issues after restarting your computer, please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 for further assistance.

Monday, May 11, 2015

Multiple reports of various phishing scams circulating through campus email. #AlertIT

We are receiving multiple reports of various phishing scams circulating through campus email. Please do not click on any links or attachments and do not reply to any suspicious emails.

The Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Monday, April 27, 2015

Phishing alert asking you to update your email account with F-Secure R-HTK4S is NOT from DePauw's HelpDesk. #AlertIT

We are receiving multiple reports of a phishing scam with a subject of "HelpDesk at DePauw" asking you to update your email account with F-Secure R-HTK4S. This is NOT from DePauw's HelpDesk. Do not click on the link or reply to it.

The Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Wednesday, April 15, 2015

Spam alert with a subject of "Submission Deadline". #AlertIT

We are receiving multiple reports of spam with a subject of "Submission Deadline". Do not click on the attachment or reply to it.

The Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Tuesday, April 14, 2015

Campus-wide network issues are currently being addressed. #AlertIT

We are currently addressing the campus-wide network issues. Please share this with others in your area who may not be able to access their email at this time.

We appreciate your understanding and patience.

Spam alert with a subject of "Returned Cheque". #AlertIT

 We are receiving multiple reports of spam with a subject of "Returned Cheque". Do not click on the attachment or reply to it.

The Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Friday, April 10, 2015

Spam alert with a subject of "SCHEDULED GENERAL MEETING". #AlertIT

We are receiving multiple reports of spam with a subject of "SCHEDULED GENERAL MEETING". Do not click on the attachment or reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Thursday, April 2, 2015

Spam alert with a subject of "DOCUMENTED FILE". #AlertIT

We are receiving multiple reports of spam with a subject of "DOCUMENTED FILE". Do not click on the attachment or reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.