Wednesday, August 19, 2015

2-Step Verification message from Google. #AnnounceIT

We are receiving feedback that Google has set some accounts to require 2-Step Verification. We encourage you to set this up as an added security measure. Go to Securing your Google Apps account to learn more. 

However, we realize that setting this up on some accounts may be an extreme inconvenience (e.g., it is managed by several people like admission@depauw.edu, etc.). Please send a quick note with the account name to HelpDesk@depauw.edu if you would like to opt out of this. We will be happy to disable the enforcement of this requirement for you.

As always, we are available at HelpDesk@depauw.edu or (765) 658-4294 if you have questions.

Tuesday, August 11, 2015

Updated recommendation on Windows 10. #AnnounceIT

After preliminary testing of Windows 10 with our network and printers, it appears that fresh installs are probably okay. This means that new "out-of-the-box" machines with Windows 10 installed should work on our network and printers.

However, we are still not recommending you upgrade to Windows 10, particularly if you have an older machine as you may encounter performance issues. For those wishing to learn more, search the Internet and you will find chatter amongst the Windows 10 forums about the issues people are finding when they upgrade their systems.

Again, a fresh install of Windows 10 is probably okay; whereas, an upgrade to Windows 10 is not recommended at this time.


And, please remember - ALWAYS back up your data before doing any type of upgrade to your system - it is better to be safe than lose all your data!!!


Please let us know at HelpDesk@depauw.edu or (765) 658-4294 if you have any questions or concerns.





Thursday, July 30, 2015

Reminder email to Class of 2015 - 93 days left before you no longer can access your DePauw IT accounts. #AnnounceIT

Class of 2015,

That's right...only 93 days left for you to preserve your email and other data from your DePauw IT Accounts.


In case you missed the original email notification, this is a reminder that your access to all your DePauw IT accounts will be retired on 10/31/2015. Please see the IT recommendation checklist and resources below for information on how you can setup a personal email account, preserve your data, and the opportunities you have to connect with DePauw and fellow alumni through the Online Directory and Alumni App. 


On Thu, Apr 16, 2015 at 3:42 PM, HelpDesk at DePauw <helpdesk@depauw.edu> wrote:
Dear Class of 2015,

As you are going through your graduation to-do list, schedule time to preserve your email and other data from your DePauw IT accounts. In the following, you will learn the timeline for when your primary DePauw IT accounts will no longer be available to you, resources you can use to preserve email and other data, and information on services available to DePauw alumni.

Your access to all DePauw IT Accounts will be retired on October 31, 2015, including:

Network
Be sure you save any documents you wish to keep from your class (I:) drive, personal (P:) drive, and Web (W:) drive before the end of October 2015.

e-Services
To request a transcript after October 31, 2015, browse to the transcript ordering portal on the Registrar’s Transcripts website.

Google Apps (email, calendar, drive, etc.)
Download a copy of the Google Apps data you want to keep, including your email, calendar, and more, by going into your Account settings and clicking Download data in the Account tools section. Once started, archives may take several hours or days to create depending on how much data you have selected to download. Be sure to start this process before the middle of October 2015 so there is plenty of time for your archive to be completed.

IT Recommendation Checklist and Resources

You can also find a helpful IT recommendation checklist that includes additional resources at Graduating Senior Accounts. These tips will guide you through setting up a personal email account, updating online account information (e.g., checking account, credit card, cell phone password recovery, etc.) so that you do not lose access to them after your DePauw IT accounts are retired on 10/31/0215, how you can let others know your new contact information, and more.

Stay connected with DePauw through the Online Directory and Alumni App

DePauw’s Office of Alumni Engagement provides opportunities to connect with DePauw and fellow alumni through the Online Directory and Alumni App. Through the Online Directory you can update your contact information, as well as search for and connect with fellow DePauw alumni. If you have not set up your account yet, contact the Office of Alumni Engagement at alumnioffice@depauw.edu or (765) 658-2586 for your Activation Code.

You can also download the DePauw Alumni App powered by EverTrue. This app for iPhone, iPad, and Android devices allows you to access the alumni directory and provides mapping functionality based on business address to search for classmates and fellow alumni around the world. Click here to download the app on your mobile device, or search for "EverTrue" in the Apple App store or Google Play store. To learn more, visitdepauw.edu/alumni/connect.

Please contact the Office of Alumni Engagement at alumnioffice@depauw.edu or (765) 658-2586with questions concerning the Online Directory and Alumni App. All other questions should be directed toward the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294.

Hoping that your final semester is all that you wish it to be!

Thursday, July 23, 2015

Do not upgrade to Windows 10 or you could break printing and access to the DePauw network. #AnnounceIT

We do not recommend you upgrade to Windows 10 at this time because Information Services has not had time to thoroughly test it with all our systems. Do not take the chance of breaking your ability to print or access the DePauw network.

Please let us know at HelpDesk@depauw.edu or (765) 658-4294 if you have any questions or concerns.

Wednesday, July 15, 2015

HelpDesk will be closed on Monday, 7/20. #AnnounceIT

The HelpDesk office will be closed on Monday, 7/20, so we can participate in an Information Services retreat. If you have an urgent technical issue or request, please leave a message at (765) 658-4294 or HelpDesk@depauw.edu and someone will get back with you as soon as possible. All other messages will be addressed when we return to the office in the late afternoon.

Printing Services will also be participating in this retreat and will be closed on Monday, 7/20.

Tuesday, July 14, 2015

Systems maintenance scheduled for Sunday, 7/19, between 7 a.m. and noon. #MaintainIT

Information Services will be installing OS updates on the Active Directory servers on July 19th between 7 a.m. and noon. During this time, some campus services will be unavailable including e-Services, Sage, ImageNow, PowerFaids and any off campus services that authenticate through DePauw. Printing will also be unavailable during this time.  

Please let us know at HelpDesk@depauw.edu or (765) 658-4294 if you have any questions or concerns.

Wednesday, July 1, 2015

Security warning for Internet Explorer users on Windows 7 and earlier, as well as Firefox users on Windows XP. #SecureIT

The SANS Institute recently announced the following patch for Adobe Flash if you are an Internet Explorer user on Windows 7 and earlier or Firefox user on Windows XP:

Adobe has released an emergency fix for a critical flaw in its Flash Player browser plugin that is being actively exploited in "limited, targeted attacks." The most up-to-date version of Flash is now 18.0.0.194 for Windows and Mac and 11.2.202.468 for Linux.
http://krebsonsecurity.com/2015/06/emergency-patch-for-adobe-flash-zero-day/http://www.bbc.com/news/technology-33255033http://www.zdnet.com/article/flash-zero-day-flaw-exploited-in-the-wild-users-advised-to-update/http://www.eweek.com/security/adobe-fixes-another-zero-day-flaw-in-its-flash-player.htmlhttps://helpx.adobe.com/security/products/flash-player/apsb15-14.html


Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Wednesday, June 24, 2015

Systems maintenance scheduled for Sunday, 6/28, from 7 a.m. to noon. #MaintainIT

On Sunday, June 28th from 7 a.m. to 12 p.m., Information Services will be installing VM-Ware updates on the virtual servers. During this time, the following campus services will be unavailable: e-Services (my.depauw.edu)  Sage, Image Now, PowerFaids and any off campus services that authenticate through DePauw. Printing will also be unavailable during this time.

Please let us know at HelpDesk@depauw.edu or (765) 658-4294 if you have any questions or concerns.

Friday, June 19, 2015

Campus systems are working again. #AnnounceIT

e-Services and the other campus systems affected by the outage are now available and stable. If you cannot log in, please reboot your computer and try again. 

If you continue to have issues, please contact the HelpDesk at (765) 658-4294.

Various campus systems are down. We are working on resolving the issue. #AnnounceIT


We are working on resolving the issue with the various campus systems that are down, and we will keep you notified as to our progress.