Thursday, May 12, 2016

Several different spam messages are hitting campus. Do NOT click on the link. Do NOT reply to it. #AlertIT

We are receiving reports of several different spam messages hitting campus (e.g. Student Job Offer, HelpDesk Update Information, etc.).  Any time you receive suspicious email such as this, do not click on any links or attachments and do not reply to it.

We strongly recommend you follow these steps when you receive suspicious email:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, April 15, 2016

Network printing issue is being addressed. #AnnounceIT

There is an issue with network printing. We appreciate your patience and understanding as we work diligently toward a resolution.

Tuesday, April 5, 2016

Firewall and administrative systems maintenance on Sunday, 4/10, from 7 a.m. until noon. #MaintainIT

Information Services will be performing maintenance on the firewall and administrative systems on Sunday, 4/10, from 7 a.m. to noon. During this time, all services will be affected intermittently. 

Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions.

HelpDesk and ID Office closed from 9 a.m. to 5 p.m. on Wednesday, 4/6. #AnnounceIT

In support of DePauw Dialogue, the HelpDesk and ID Card Office will be closed for consultations from 9 a.m. to 5 p.m. on Wednesday, 4/6. 

Please contact us at HelpDesk@depauw.edu or leave a message at (765) 658-4294 and we will get back with you when we return to the office on Thursday. If there is a campus-wide system outage, please report it to our emergency hotline at (765) 658-6666.


We look forward to participating with you at this important campus event.

Sunday, April 3, 2016

"Campus update" email is spam. Do NOT click on the link. Do NOT reply to it. #AlertIT

We are receiving reports of spam with the subject of "Campus update." Any time you receive suspicious email such as this, do not click on any links or attachments and do not reply to it.

We strongly recommend you follow these steps when you receive suspicious email:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Tuesday, March 29, 2016

HelpDesk and ID Office will be closed from 7:30 a.m. to 1:30 p.m. on Wednesday, 3/30. #AnnounceIT

The HelpDesk Office, including the ID Card Office, will be closed for consultations from 7:30 a.m. to 1:30 p.m. on Wednesday, 3/30. Please contact us at HelpDesk@depauw.edu or leave a message at (765) 658-4294 and we will get back with you when we return to the office tomorrow afternoon. If there is a campus-wide system outage, please report it to our emergency hotline at (765) 658-6666.

We appreciate your understanding as our full-time staff members participate in important Information Security Incident Response training.

Wednesday, March 23, 2016

DyKnow is back online. #AnnounceIT

DyKnow is back online. Please let us know if you notice any issues. 

We appreciate your understanding during this downtime.

Tuesday, March 22, 2016

DyKnow server is being worked on. #AlertIT


The DyKnow server is being worked on and it is estimated that it will be back online sometime tomorrow. Please let us know at HelpDesk@depauw.edu if you have any concerns.

Friday, March 18, 2016

Network issues are being addressed and a spam warning. #AnnounceIT

We are currently having various issues with the network. We appreciate your patience as we work to resolve these issues.

Also, we are receiving separate reports of spam with the subject of "Irregular Activities On Your Account "depauw.edu"" circulating through campus email. When you receive a suspicious email, do not click on any links or attachments and do not reply to it.

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Canceled - Firewall maintenance on Sunday, 3/20, from 7 a.m. to noon. #MaintainIT

The firewall maintenance scheduled for Sunday, 3/10, has been canceled. All systems should be working as usual all day.

Information Services wishes everyone a safe and enjoyable spring break!