Friday, February 27, 2015

Wireless network upgrade re-scheduled for Monday, 3/2, from 6 - 7 a.m. #AnnounceIT

To better meet your scheduling needs, we are re-scheduling this upgrade to Monday, 3/2, from 6 - 7 a.m. Thank you for your flexibility and understanding!

Wireless network upgrade scheduled for Sunday, 3/1, from 7 - 9 a.m. #AnnounceIT

We will be performing a firmware upgrade to the wireless network on Sunday, 3/1, from 7 - 9 a.m. During this time, the wireless network will be intermittently unavailable.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, February 26, 2015

Spam alert with a subject of "DEPAUW UPDATE". Do not click on attachment. Do not reply. #AlertIT

We are receiving multiple reports of spam with a subject of "DEPAUW UPDATE". Do not click on the link or reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Friday, February 20, 2015

Need help connecting to DPU_Secure...come to an open lab to get connected. #SecureIT

Please bring your laptop and/or mobile device to Julian 135 during one of the following open labs and we will help you get connected to DPU_Secure:
  • Monday, 2/23 - 8 to 11 a.m.
  • Thursday, 2/26 - 12 to 5 p.m.
  • Tuesday, 3/3 - 1 to 5 p.m.
  • Thursday, 3/5 - 12 to 5 p.m.
You can also find additional information on the IT KnowledgeBase Wireless article.

Monday, February 16, 2015

Spam alert with a subject of "craigslist.org: New Craigslist Account". Do not click on the link or reply to it. #AlertIT

We are receiving multiple reports of spam with a subject of "craigslist.org: New Craigslist Account". Do not click on the link or reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, February 13, 2015

Spam alert with a subject of "PROJECT SOFT COPY". Do not click on the attachment or reply to it. #AlertIT

We are receiving multiple reports of spam with a subject of "PROJECT SOFT COPY". Do not click on the attachment or reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Tuesday, February 10, 2015

Additional information about DPU_Secure. #AnnounceIT

If you are having trouble connecting to the "DPU_Secure" network, please follow these steps on your device:
  1. First, connect to the "DPU_Guest" open network to gain access to the Internet.
  2. Next, go to http://xpressconnect.depauw.edu and follow the on-screen instructions. These instructions will set up your particular device for a connection to "DPU_Secure".
  3. Then, your device should be ready to connect to "DPU_Secure".
After completing the above steps and if you are still having trouble, an open lab will run from 8:30 a.m. to 3:15 p.m. in Julian 135 on Wednesday, 2/11. Bring your device, have your username and password ready, and we will help you get connected.

Spam alert with a subject of "E-Secure". #AnnounceIT

We are receiving multiple reports of spam with a subject of "E-Secure". Do not click on the link or reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Wednesday, February 4, 2015

Campus-wide network issues are being addressed. #ReportIT


We are currently working on resolving the campus-wide network issues. Systems should be coming back online soon.

Friday, January 30, 2015

Cleanup of I: drive folders on February 16, 2015. #AnnounceIT

On Monday, February 16, class folders from the 2013-2014 academic year will be removed from the I:\ drive. This includes:

13141     (Fall Semester 2013-2014)
1314W    (Winter Term 2013-2014)
13142     (Spring Semester 2013-2014)

All other folders will remain on the I:\ drive.

Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions.