Tuesday, February 2, 2016

IT tips to make the start of your semester a little smoother. #AnnounceIT

Some tips to try to help with possible printing issues you may be having:
  • If you have reset your DePauw Password, you will need to reconnect using your new password. If you previously saved your password to your laptop, learn how to remove this option from your computer so you can use your new password:
  • If this doesn't work for you, then uninstall your print and network drivers, then reinstall by scrolling down to the Connecting to network drives section of the IT KnowledgeBase Learn About the Network and Printing articles.
With so many members of our campus community returning from off campus, this is a prime time for phishing and other email attacks. Be proactive in protecting your data and your IT accounts from these possible attacks by running a virus scan. The Securing devices article on the IT KnowledgeBase is where you can learn how to download and run Symantec Endpoint Protection on your computer. This is also a good time to check out our updated resources on Information Security
Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, January 29, 2016

Spam is circulating through campus email with the subject of SUMMER WORKS. #AlertIT

We are receiving reports of spam with the subject of "SUMMER WORKS" circulating through campus email. When you receive a suspicious email, do not click on any links or attachments and do not reply to it.

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, January 28, 2016

Spam is circulating through campus email with the subject of PRINTING SERVICE. #AlertIT

We are receiving reports of spam with the subject of "PRINTING SERVICE" circulating through campus email. When you receive a suspicious email, do not click on any links or attachments and do not reply to it.

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, January 22, 2016

Systems maintenance on Sunday, January 24th, from 7-9 a.m. #MaintainIT

We will be performing scheduled maintenance on Sunday, January 24th, from 7 - 9 a.m. During this time, e-Services, Sage, TMA, CBord, Micros, and the printing systems will be unavailable.

Have a safe and enjoyable weekend!

Thursday, January 21, 2016

Spam is circulating through campus email with multiple subjects. #AlertIT

We are receiving reports of spam with multiple subjects (e.g., "UPDATE ON DEPAUW", "DepauwTextbooks.com rental and used books", etc.) circulating through campus email. When you receive a suspicious email, do not click on any links or attachments and do not reply to it.

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Monday, January 4, 2016

System upgrades on Sunday, 1/10, from 7 a.m. until noon. #MaintainIT

Information Services will be performing system upgrades on Sunday, January 10, 2016, from 7 a.m. until noon. During this time, services will be unavailable including network and internet access, e-Services, printing, and network drives.


We appreciate your understanding!

Tuesday, December 22, 2015

Tech Prep for the Holiday Break Reminder. #Announce IT

Before leaving for the holiday break, please remember to turn off and unplug all computers, printers, and other electronic equipment.

For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
  1. Go to mymetronet.net/commportal
  2. Log in using your 10-digit telephone number and your PIN
  3. Click Call Manager
  4. Click Forwarding
  5. Select Forward calls immediately
  6. For Forward calls toenter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
  7. Click Apply
Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Information Services wishes everyone a safe and enjoyable holiday break.

Thursday, December 17, 2015

Tech Prep for the Holiday Break and HelpDesk and Printing Services closed Friday, 12/18, from 11:30 a.m. to 1 p.m. #AnnounceIT

The HelpDesk and Printing Services will be closed between 11:30 a.m. and 1 p.m. on Friday, 12/18. 

Before leaving for the holiday break, please remember to turn off and unplug all computers, printers, and other electronic equipment.

For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
  1. Go to mymetronet.net/commportal
  2. Log in using your 10-digit telephone number and your PIN
  3. Click Call Manager
  4. Click Forwarding
  5. Select Forward calls immediately
  6. For Forward calls toenter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
  7. Click Apply
Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.


Information Services wishes everyone a safe and enjoyable holiday break.

Tuesday, December 15, 2015

Moodle server maintenance on Monday, 12/21, from 7 to 9 a.m. #MaintainIT

We will be performing maintenance to the Moodle server on Monday, 12/21, from 7 to 9 a.m. During this time, Moodle will be unavailable.

Please contact Moodle@depauw.edu with any concerns.

Thursday, December 10, 2015

Voicemail forwarding update from Metronet. #AnnounceIT

Our phone provider, Metronet, has made us aware of a change in how to forward your voicemail. When you get to the point where you enter your number, instead of entering your 4-digit extension (####), you will need to enter your 10-digit telephone number (765-658-####). 

Metronet does not have an ETA on how long this change will last, but we will let you know when we receive an update.

Please contact the HelpDesk at HelpDesk@depauw.edu or 765-658-4294 with questions.