Wednesday, July 1, 2015

Security warning for Internet Explorer users on Windows 7 and earlier, as well as Firefox users on Windows XP. #SecureIT

The SANS Institute recently announced the following patch for Adobe Flash if you are an Internet Explorer user on Windows 7 and earlier or Firefox user on Windows XP:

Adobe has released an emergency fix for a critical flaw in its Flash Player browser plugin that is being actively exploited in "limited, targeted attacks." The most up-to-date version of Flash is now 18.0.0.194 for Windows and Mac and 11.2.202.468 for Linux.
http://krebsonsecurity.com/2015/06/emergency-patch-for-adobe-flash-zero-day/http://www.bbc.com/news/technology-33255033http://www.zdnet.com/article/flash-zero-day-flaw-exploited-in-the-wild-users-advised-to-update/http://www.eweek.com/security/adobe-fixes-another-zero-day-flaw-in-its-flash-player.htmlhttps://helpx.adobe.com/security/products/flash-player/apsb15-14.html


Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Wednesday, June 24, 2015

Systems maintenance scheduled for Sunday, 6/28, from 7 a.m. to noon. #MaintainIT

On Sunday, June 28th from 7 a.m. to 12 p.m., Information Services will be installing VM-Ware updates on the virtual servers. During this time, the following campus services will be unavailable: e-Services (my.depauw.edu)  Sage, Image Now, PowerFaids and any off campus services that authenticate through DePauw. Printing will also be unavailable during this time.

Please let us know at HelpDesk@depauw.edu or (765) 658-4294 if you have any questions or concerns.

Friday, June 19, 2015

Campus systems are working again. #AnnounceIT

e-Services and the other campus systems affected by the outage are now available and stable. If you cannot log in, please reboot your computer and try again. 

If you continue to have issues, please contact the HelpDesk at (765) 658-4294.

Various campus systems are down. We are working on resolving the issue. #AnnounceIT


We are working on resolving the issue with the various campus systems that are down, and we will keep you notified as to our progress.

Thursday, June 11, 2015

Systems maintenance scheduled for Sunday, 6/14 and 6/28. #MaintainIT

A quick reminder about the systems maintenance scheduled for Sunday, 6/14 and 6/28:
  1. On Sunday, June 14th, from 7 a.m. to 12 p.m., we will be installing OS updates on the Active Directory servers. During this time, the following campus services will be unavailable: e-Services (my.depauw.edu), Sage, Image Now, PowerFaids and any off campus services that authenticate through DePauw. Printing will also be unavailable during this time.
  2. On Sunday, June 28th from 7 a.m. to 12 p.m., we will be installing VM-Ware updates on the virtual servers. During this time, the following campus services will be unavailable: e-Services (my.depauw.edu)  Sage, Image Now, PowerFaids and any off campus services that authenticate through DePauw. Printing will also be unavailable during this time.
Please let us know at HelpDesk@depauw.edu or (765) 658-4294 if you have any questions or concerns.

Wednesday, June 10, 2015

Spam with the subject of "THE DOCUMENTED FILES OF DEPAUW" is circulating through campus email. #AlertIT

We are receiving reports of spam with the subject of "THE DOCUMENTED FILES OF DEPAUW" circulating through campus email. When you receive a suspicious email like this one, please do not click on any links or attachments nor should you reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
The Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.
Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, June 5, 2015

Good news - e-Services and other affected systems are now available. #AnnounceIT

e-Services and the other systems affected by the brief outage reported a few minutes ago are now available. If you cannot log in, please reboot your computer and try again. If you continue to have issues, please contact the HelpDesk at (765) 658-4294.

e-Services is down. We are working on resolving the issue. #AnnounceIT

Information Services is working to resolve the issue with e-Services, and we will keep you notified as to our progress.

We appreciate your patience!

Systems maintenance scheduled for Sunday, 6/14 and 6/28. #MaintainIT

Information Services has scheduled the following maintenance times for updates to campus servers during June: 

  1. On Sunday, June 14th, from 7 a.m. to 12 p.m., we will be installing OS updates on the Active Directory servers. During this time, the following campus services will be unavailable: e-Services (my.depauw.edu), Sage, Image Now, PowerFaids and any off campus services that authenticate through DePauw. Printing will also be unavailable during this time.
  2. On Sunday, June 28th from 7 a.m. to 12 p.m., we will be installing VM-Ware updates on the virtual servers. During this time, the following campus services will be unavailable: e-Services (my.depauw.edu)  Sage, Image Now, PowerFaids and any off campus services that authenticate through DePauw. Printing will also be unavailable during this time.
Please let us know at HelpDesk@depauw.edu or (765) 658-4294 if you have any questions or concerns.

Wednesday, June 3, 2015

2014 Alumni - Retirement of your DePauw IT accounts. #AnnounceIT

Dear 2014 Alumni,

We hope you are doing well! 

A quick note to let you know that your DePauw IT accounts will be retired on 6/30/2015, so schedule time to preserve your email or other data from your DePauw IT accounts now. 

Please feel free to use our new resources on the IT KnowledgeBase Graduating Seniors Accounts article if you need assistance. This article provides you with an IT recommendation checklist, resources, and additional information available to you as a DePauw alumnus.

We hope you have time to visit us during Alumni Weekend!