Monday, September 29, 2014

Wireless network maintenance on Wednesday, 10/1, from 6 to 7 a.m. #MaintainIT

Information Services will be performing maintenance on the wireless network on Wednesday, 10/1, from 6 to 7 a.m. Wireless network access may be intermittent during this time.

Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu if you have any questions or concerns.

Wednesday, September 24, 2014

Resolved: Phone issues are resolved. #AnnounceIT

The issues with the phone system are now resolved. We appreciate your patience and understanding today.

Update: Phone issue is being address. #AnnounceIT

We are continuing to work with our vendor on the issues with the phone system. 

At this time, we do not have a firm time for a resolution, but would like to assure you that we are staying on top of the situation and plan to work through the evening on this issue. Until further notice, phones will be intermittently unavailable.

We appreciate your understanding and patience.

Phone issue is being address. #AnnounceIT

Information Services is addressing the campus-wide phone issue. We will keep you posted on our progress.

Spam Alert named "Soft Copy Review." Do not click on attachment. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Soft Copy Review". Please do not click on the attachment nor should you reply to it.
 
Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google. 

We further recommend that you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

You should also run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Monday, September 22, 2014

Urgent maintenance on the wireless network on Wednesday, 9/24, from 6:30 to 7 a.m. #MaintainIT

Information Services will be performing urgent maintenance on the wireless network Wednesday, 9/24, from 6:30 - 7 a.m. Wireless network access may be intermittent during this time.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, September 19, 2014

Reminder: Systems maintenance on Sunday, 9/21, from 7 a.m. to noon. #MaintainIT

A reminder that internally hosted systems will be intermittently unavailable on Sunday, 9/21, from 7 a.m. to noon because of routine systems maintenance. Please see the email found below for detailed information.

Have a great weekend!

Wednesday, September 17, 2014

Resolved - Issue with accessing Library course reserves through Moodle. #AnnounceIT

The issue with accessing Library course reserves through Moodle is now resolved. 

Library course reserves can once again be accessed through your Moodle courses by logging in at moodle.depauw.edu with your DePauw Account username and password.

We appreciate your patience and understanding as we addressed this issue.

Systems maintenance on Sunday, 9/21, from 7 a.m. to noon. #MaintainIT

Information Services will be performing systems maintenance Sunday, 9/21, from 7 a.m. to noon. Most internally hosted systems may be offline intermittently during this time.

Internet access, Google Apps email, the phone system, and the DePauw website are not included in this maintenance procedure and will not be affected.

Please note that we have reserved the 3rd Sunday of each month between 7 a.m. and noon for systems maintenance. We suggest that you keep this regularly scheduled maintenance window in mind as you plan out your schedule.

Tuesday, September 16, 2014

Issues with accessing Library course reserves through Moodle. #AnnounceIT

A recent upgrade to the Library Course Reserves system has resulted in issues with accessing course reserves through Moodle. 

Until further notice, please access course reserves as follows:
We appreciate your patience as Information Services and the Library work together to address this issue.