Friday, September 19, 2014

Reminder: Systems maintenance on Sunday, 9/21, from 7 a.m. to noon. #MaintainIT

A reminder that internally hosted systems will be intermittently unavailable on Sunday, 9/21, from 7 a.m. to noon because of routine systems maintenance. Please see the email found below for detailed information.

Have a great weekend!

Wednesday, September 17, 2014

Resolved - Issue with accessing Library course reserves through Moodle. #AnnounceIT

The issue with accessing Library course reserves through Moodle is now resolved. 

Library course reserves can once again be accessed through your Moodle courses by logging in at moodle.depauw.edu with your DePauw Account username and password.

We appreciate your patience and understanding as we addressed this issue.

Systems maintenance on Sunday, 9/21, from 7 a.m. to noon. #MaintainIT

Information Services will be performing systems maintenance Sunday, 9/21, from 7 a.m. to noon. Most internally hosted systems may be offline intermittently during this time.

Internet access, Google Apps email, the phone system, and the DePauw website are not included in this maintenance procedure and will not be affected.

Please note that we have reserved the 3rd Sunday of each month between 7 a.m. and noon for systems maintenance. We suggest that you keep this regularly scheduled maintenance window in mind as you plan out your schedule.

Tuesday, September 16, 2014

Issues with accessing Library course reserves through Moodle. #AnnounceIT

A recent upgrade to the Library Course Reserves system has resulted in issues with accessing course reserves through Moodle. 

Until further notice, please access course reserves as follows:
We appreciate your patience as Information Services and the Library work together to address this issue.

Monday, September 8, 2014

Spam Alert...Do not click on attachment...Do not reply. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Restriction". Please do not click on the attachment nor should you reply to it.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google.

We further recommend that you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

You should also run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, September 4, 2014

Spam Alert...Do not click on attachment...Do not reply. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Project Plan". Please do not click on the attachment nor should you reply to it.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google.

We further recommend that you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

You should also run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Monday, August 18, 2014

Spam Alert...Do not click on attachment...Do not reply. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Project Report". Please do not click on the attachment nor should you reply to it.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google.

We further recommend that you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

You should also run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Tuesday, August 12, 2014

Systems maintenance on Sunday, 8/17, from 7 to 11 a.m. affecting Oracle servers and network printing. #MaintainIT

Information Services will be performing operating system updates on the Oracle servers on Sunday, August 17th, between 7 and 11 a.m. During this time, Oracle Financials, e-Services (my.depauw.edu), Sage, ImageNow, PowerFAIDS,  off-campus services that connect back to our Oracle database, and network printing will be unavailable. 

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Spam Alert...Do not click on links...Do not reply. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "URGENT depauw Asia Domains Registration Announcement". Please do not click on any links in the email nor should you reply to it.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google.

We further recommend that you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

You should also run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, August 8, 2014

"Upgrade Your Webmail Account" Phishing Scam Hitting Campus. Do not click on attachment. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Upgrade Your Webmail Account" that has a link in it asking you to confirm your account. This is a malicious phishing scam --- Please do not click on the link.

Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google. 

We further recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

If you clicked on the link in the phishing email, we highly recommend you run a virus scan immediately. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.