Wednesday, April 15, 2015

Spam alert with a subject of "Submission Deadline". #AlertIT

We are receiving multiple reports of spam with a subject of "Submission Deadline". Do not click on the attachment or reply to it.

The Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Tuesday, April 14, 2015

Campus-wide network issues are currently being addressed. #AlertIT

We are currently addressing the campus-wide network issues. Please share this with others in your area who may not be able to access their email at this time.

We appreciate your understanding and patience.

Spam alert with a subject of "Returned Cheque". #AlertIT

 We are receiving multiple reports of spam with a subject of "Returned Cheque". Do not click on the attachment or reply to it.

The Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Friday, April 10, 2015

Spam alert with a subject of "SCHEDULED GENERAL MEETING". #AlertIT

We are receiving multiple reports of spam with a subject of "SCHEDULED GENERAL MEETING". Do not click on the attachment or reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Thursday, April 2, 2015

Spam alert with a subject of "DOCUMENTED FILE". #AlertIT

We are receiving multiple reports of spam with a subject of "DOCUMENTED FILE". Do not click on the attachment or reply to it.

When you receive any suspicious email, we recommend the following:
  1. Do not respond to or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you may be given two options:
    1. Report spam
    2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Monday, March 30, 2015

Run a virus scan now to be proactive in protecting your data and your IT account. #AnnounceIT

With so many members of our campus community returning from Spring Break, this is a prime time for phishing and other email attacks. Be proactive in protecting your data and your IT accounts from these possible attacks by:

  • Running a virus scan. The Healthy Computing article on the IT KnowledgeBase is where you can learn how to download and run Symantec Endpoint Protection on your computer.
  • Following the suggestions at Protecting your computer from malware if you receive a suspicious email.
  • Browsing to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

  • Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

    Thursday, March 26, 2015

    Spam alert with a subject of "Request for confirmation". #AlertIT

    We are receiving multiple reports of spam with a subject of "Request for confirmation". Do not click on the link or reply to it.

    When you receive any suspicious email, we recommend the following:
    1. Do not respond or click on any embedded links or attachments. 
    2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you may be given two options:
      1. Report spam
      2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
    3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
    4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
    5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
    Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

    Tuesday, March 24, 2015

    Tech prep for the campus-wide power outage on Friday, 3/27/2015. #AnnounceIT

    In preparation for Facilities Management's campus-wide power outage on Friday, 3/27/2015, please remember to turn off and unplug all computers, printers, and other electronic equipment.

    For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
    1. Go to mymetronet.net/commportal
    2. Log in using your 10-digit telephone number and your PIN
    3. Click Call Manager
    4. Click Forwarding
    5. Select Forward calls immediately
    6. For Forward calls toenter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
    7. Click Apply
     While you are logged in to the CommPortal, you may also wish to change your voicemail message:
    1. Click Settings
    2. Click Voicemail Greeting
    3. Select one of the available options and proceed with any available on-screen instructions
    4. Click Apply
    If you have questions about the power outage, please contact Facilities Management at (765) 658-4233.

    Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any other questions or concerns.

    Wednesday, March 18, 2015

    Spam alert with a subject of "GENERAL DEPAUW MEETING". Do not click on attachment. Do not reply. #AlertIT

    We are receiving multiple reports of spam with a subject of "GENERAL DEPAUW MEETING". Do not click on the attachment or reply to it.

    When you receive any suspicious email, we recommend the following:
    1. Do not respond or click on any embedded links or attachments. 
    2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you may be given two options:
      1. Report spam
      2. Unsubscribe and report spam - Please choose option #1 only - the Report spam option. 
    3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
    4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
    5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
    Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.
    Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

    Update on campus wifi: DPU_Guest will now connect to printers and I:/U: drives. #AnnounceIT

    You can now use the DPU_Guest wireless network to print on campus Network Printers and connect to Network Drives (P:, I:, U:, etc.).

    • This change will address the issues related to reduced wifi signal strength or dropped wifi connections that many people have experienced since DPU_Secure was introduced last month.
    • From this point forward, if you have had network issues while using DPU_Secure, we recommend that you use DPU_Guest instead. It is a good practice to restart your computer after switching to a new wireless network.

    More details about connecting to the campus wireless network are available on the IT KnowledgeBase Wireless article at tinyurl.com/KBWireless.

    I realize that the recent wifi issues have been challenging for many people -- students, faculty and staff, alike -- and I regret the frustrations they have caused. I’m confident, though, that this change will help relieve those issues and restore stability to the campus network.

    If you have any questions or concerns, please feel free to let me know.

    Best,

    Carol.
    ____________________________
    Carol L. Smith '85, CIO
    DePauw University
    765-658-4287, mobile 765-301-0263
    ____________________________

    P.S. Why this change?
    (For those who enjoy the gritty details . . .)

    In general, encrypted data transfer used by networks like DPU_Secure is very sensitive to the strength of its wireless (wifi) connection. The increasing number of networked devices (laptops, smartphones, tablets, gaming stations, etc.) using wifi this semester has proven to be overwhelming to our current network capacity. To compound this, our network controller devices cannot perform as well under the load to properly manage campus wifi access points and reduce things like radio signal or channel overlap. These three issues combined, then, have resulted in the reduced signal strength or dropped wifi connections that many people have seen when using DPU_Secure.

    Over the past month, we have tried several adjustments, which has led to some general improvement toward addressing the problems. Unfortunately, though, we have not been able to eliminate the issues completely and ultimately we will need to upgrade some of the current network equipment to better solidify wifi for DPU_Secure. We’re researching those options right now and hope to target new implementations for early summer.

    In the meantime, we have reset the open DPU_Guest network so it can connect to print and file servers  (much like DPU_wireless did before). DPU_Guest is less affected by the issues above and will provide everyone a more reliable wifi experience. If  you have been been able to use DPU_Secure without any problem, you are encouraged to continue to do so (it is the best option for ensuring optimal network security). But if DPU_Secure has been problematic, then just use DPU_Guest instead.

    Onward,
    - CLS