Wednesday, April 16, 2014

Email Phishing Scam Alert. DO NOT CLICK ON LINK. #ANNOUNCEIT

Information Services (I.S.) has received several reports of spam with a subject of "Important Message About Your DePauw University Account" in which the recipient is asked "Please click verify my email account".  This is a malicious phishing scam -- Please do not click on the link.

If you clicked on the link in the phishing email, we highly recommend you run a virus scan immediately. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

If you entered your username and password
, we highly recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications, including how you can remove spam from your Google Apps Mail account.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Tuesday, April 15, 2014

Heartbleed Bug. #AnnounceIT

There has been significant media coverage of the Heartbleed Bug, which is a serious vulnerability that was recently discovered in the Internet’s OpenSSL security method, and Information Services has been working to address the issue for campus systems and services.

If you have used your DePauw University Google Apps Account to log into any external (non-DePauw) sites, we encourage you to change your password by following the step-by-step instructions on our IT KnowledgeBase article Change password: Google Apps account (email)

Information Services takes security issues such as these very seriously.  While the appropriate technical response is relatively clear and we have taken the necessary precautions for DePauw, we urge you to familiarize yourself with the risks associated with passwords and personal information on various popular services.  A number of major sites are asking people to change their passwords including Google, Facebook, Tumblr and Yahoo. It is important to note that changing your password at non-DePauw sites only protects you if the site has fixed the issue and that not all Internet sites had the issue to begin with.

You can find additional information at:
We wish to thank the Bryn Mawr Help Desk staff for sharing their resources with us and the larger academic community.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with questions.

Wednesday, March 19, 2014

System Maintenance on Sunday, March 23rd, from 7 a.m. to 12 noon. #MaintainIT

I.S. will be performing system maintenance this Sunday, March 23rd, from 7 a.m. to 12 noon. All systems will be affected intermittently during this period.

Please contact the HelpDesk at 765-658-4294 or helpdesk@depauw.edu if you have any questions.

Monday, March 17, 2014

Google is addressing intermittent issues with their various services. #AnnounceIT

Google is addressing the intermittent issues with Chat, Talk, Sheets, Google+ Hangouts, etc.

You can stay updated on the status of various Google Apps services by going to the Apps Status Dashboard. Please feel free to share this with others who may be experiencing difficulties.

Wednesday, March 12, 2014

Phishing alert titled "Google Docs." DO NOT CLICK ON LINKS. #AnnounceIT

Information Services (I.S.) has once again received several reports of email viruses hitting campus. The most current one is title "Google Docs." It has a banner in it that has two links. PLEASE DO NOT CLICK ON THE LINKS in this or any other suspicious email.

Our recommendations:
  1. NEVER click links or open attachments in suspicious emails.
  2. ALWAYS click the report spam button for suspicious emails.
If you have clicked a link in a suspicious email or tried to open an attachment, we highly recommend:
  1. You run a virus scan immediately. Please go to the Healthy Computing article on the IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection, Malwarebytes, and SUPERAntiSpyware. The combination of these three programs is the safest way to protect your computer.
  2. You change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, March 7, 2014

Virus Alert. DO NOT CLICK LINK. DO NOT OPEN ATTACHMENTS. #AnnounceIT

Information Services (I.S.) has once again received several reports of email viruses hitting campus.

Our recommendations:
  1. NEVER click links or open attachments in suspicious emails.
  2. ALWAYS click the report spam button for suspicious emails.
If you have clicked a link in a suspicious email or tried to open an attachment, we highly recommend:
  1. You run a virus scan immediately. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection, Malwarebytes, and SUPERAntiSpyware. The combination of these three programs is the safest way to protect your computer.
  2. You change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, March 6, 2014

2 Email Virus Alerts. DO NOT CLICK LINKS. #AnnounceIT

Information Services (I.S.) has received several reports of 2 email viruses hitting campus.
  • One virus has a subject of "Webmail Administrator". Note: You do not need to upgrade so do not click the links.
  • The other virus has a subject of "Google docs." The message contains an orange banner with two links. Do not click the links.
If you clicked any of the links in either email, we highly recommend you run a virus scan immediately. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

If you clicked any of the links in either email
, we also highly recommend you change your Google Apps Account password immediately as a precaution. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications, including how you can remove spam from your Google Apps Mail account.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, February 27, 2014

Postponed: Wireless upgrade scheduled for March 2nd from 7 a.m. to 12 noon. #MaintainIT

We are rescheduling this upgrade to a later date due to a conflict. Thank you for your understanding.

I.S. will be performing an upgrade to the wireless network this Sunday, March 2nd, from 7 a.m. to 12 noon. All wireless networks will be affected intermittently during this period.

Please contact the HelpDesk at 765-658-4294 or helpdesk@depauw.edu if you have any questions or concerns.

Friday, February 14, 2014

e-Services, Millennium, PowerFAIDS, and e-Business are available. #AnnounceIT

The issues with e-Services, Millennium, PowerFAIDS, and e-Business reported earlier today have been resolved. Please restart your computers if you experience issues with logging into these systems.

If you have any questions or experience any further issues, please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Monday, February 10, 2014

System Maintenance on Sunday, February 16th, from 7 a.m. to 12 noon. #MaintainIT

I.S. will be performing system maintenance this Sunday, February 16th, from 7 a.m. to 12 noon. All systems and wireless networks will be affected intermittently during this period.

Please contact the HelpDesk at 765-658-4294 or helpdesk@depauw.edu if you have any questions.

A reminder so you can plan accordingly
... As part of Information Services monthly maintenance program, we perform system maintenance on the 3rd Sunday of each month from 7 a.m. to 12 noon.