Thursday, September 22, 2016

Plan ahead - System downtime on Sunday, 9/25, 7 a.m. to noon. #MaintainIT

Please plan ahead!

A reminder that Information Services (IS) will be performing system maintenance on Sunday, September 25th from 7 a.m. until noon. During this time all systems will have limited accessibility, including printing, Internet, Moodle and e-Services. 

Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Monday, September 19, 2016

System maintenance on Sunday, 9/25, 7 a.m. to noon. #MaintainIT

Information Services (IS) will be performing system maintenance on Sunday, September 25th from 7 a.m. until noon. During this time all systems will have limited accessibility, including printing, Internet, Moodle and e-Services. 

Tuesday, September 13, 2016

Printing is fixed. #AlertIT

The issues with printing have been resolved. Thanks for your patience!

Campus-wide printing issues are being addressed. #AlertIT

We are currently working to resolve the issue with campus printing. We appreciate your patience at this time. 

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Monday, September 12, 2016

Virus/Spam Alert. Phishing attempt is circulating through campus email. #AlertIT

We are receiving reports of phishing attempts with the subjects of "DIY Campus Support" circulating through campus email. When you receive a suspicious email, do not click on any links or attachments and do not reply to it.

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Monday, August 22, 2016

Virus/Spam Alert. Phishing attempt is circulating through campus email. #AlertIT

We are receiving reports of phishing attempts with the subjects of "Verify," "You've exceeded your mailbox limit," etc. circulating through campus email. When you receive a suspicious email, do not click on any links or attachments and do not reply to it.

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, July 14, 2016

Reminder - Removal of 2014/2015 course folders from the I: drive the third week of July. #MaintainIT

A quick reminder about the removal of 2014/2015 course folders from the I: drive the third week of July. For details on the exact folders, please see the original message below.

On Fri, Jul 1, 2016 at 3:06 PM:

Information Services will be performing maintenance on the I: drive the third week of July, at which time the 2014/2015 course folders will be removed. This includes academic course folders beginning with 14151 (Fall 2014), 1415W (Winter Term 2015), and 14152 (Spring 2015).

Please feel free to make a copy of these folders for your records no later than Saturday, July 16th. All other folders on the I: drive will not be affected and will continue to be available.

As always, please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns. 

Tuesday, July 12, 2016

HelpDesk and Printing Services will be closed on Wednesday, 7/13. to participate in an IS retreat. #AnnounceIT

The HelpDesk and Printing Services will be closed on Wednesday, 7/13, so we can participate in an Information Services retreat.

If you have a request for Printing Services, please leave a message at (765) 658-4169 or email printing services@depauw.edu and someone will get back with you as soon as possible.

If you have an urgent technical issue or request, please leave a message at (765) 658-4294 or HelpDesk@depauw.edu and someone will get back with you as soon as possible. All other messages will be addressed when we return to the office in the late afternoon.

Monday, July 11, 2016

e-Services and Canon printer/copier issues are being addressed. #AlertIT

We are currently working to resolve the issues with e-Services and the Canon printer/copiers. We appreciate your patience at this time. 

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, July 7, 2016

IS systems maintenance schedule for Sunday, 7/17, from 7 a.m. to noon. #MaintainIT

Information Services will be performing maintenance on the firewall and Network systems on Sunday, 7/17, from 7 a.m. to noon. During this time, all services will be affected intermittently. 

Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions.