Monday, October 27, 2014

Spam Alert named Job Opportunity. Do not reply to it. #AnnounceIT

Information Services (I.S.) has received reports of spam with a subject of "Job Opportunity". Please do not reply to it.

Select the email in your mailbox, then click Report spam to remove it from your account and to report it to Google.

If you have replied to it, we recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions. We also recommend you run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Tuesday, October 21, 2014

Recommendation on Apple's release of Yosemite OS. #AnnounceIT

Information Services is currently testing Apple's newly released Yosemite operating system with campus software. Although we are not anticipating any issues with this release, please do not install it on your system until you hear otherwise from us. We hope to let you know more soon.

Wednesday, October 15, 2014

Systems Maintenance on Sunday, 10/19, from 7 a.m. to Noon. #MaintainIT

Information Services will be performing systems maintenance Sunday, 10/19, from 7 a.m. to noon. Most internally hosted systems may be offline intermittently during this time.

Internet access, Google Apps email, the phone system, and the DePauw website are not included in this maintenance procedure and will not be affected.

Please note that we have reserved the 3rd Sunday of each month between 7 a.m. and noon for systems maintenance. We suggest that you keep this regularly scheduled maintenance window in mind as you plan out your schedule.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Thursday, October 9, 2014

Campus Cable TV will be unavailable Oct 20-24 (Fall Break) during a system upgrade. #AnnounceIT

During Fall Break, we will be upgrading the campus cable programming from analog to digital. Expanded campus Cable TV programming after the upgrade will include a total of 90 channels, adding 34 more channels to the current programming. An updated list of channels can be found at Media Services - Cable Television.

The upgrade will begin on Monday, October 20, and will be finished by the end of the day on Friday, October 24. Cable TV service to campus will be unavailable during this period.

What You Need to Know and Do after the Upgrade is Complete:

Rescan the channels on your television. Learn how under the Scanning for channels section of the IT KnowledgeBase articleConnecting your TV to DePauw’s cable programming.

After the upgrade, a television, DVR, or other TV device will be required to have a QAM tuner to receive DePauw cable programming. Most televisions manufactured since 2010 have a QAM tuner built-in and will work through a coaxial cable connected directly to a cable TV jack. Many older or low-cost televisions, however, will require an external QAM tuner box.

Review your owners manual to see if your device has a QAM tuner. If you have misplaced your manual, try searching online since many manufacturers post this information.

If your TV is not QAM-ready, you will need to purchase a QAM tuner. Amazon as well as many other retailers have a selection of digital converter boxes available to the consumer. Information on cable tuners with QAM installed may be found on theInformation Services Cable Television website under the Television Compatibility section.

In September, we reached out to faculty members and departments for classroom or large venue needs and have included those responses to our fall break upgrade schedule. However, please contact Media Services if you have any further concerns about our plans for classrooms or large venues.

Checkout the IT KnowledgeBase for additional information on DePauw’s Cable TV.

If you have questions, please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Wednesday, October 1, 2014

Recommendation for the Shellshock Bug affecting Mac OS X and Linux. #AnnounceIT

After researching the Shellshock Bug, Information Services has concluded that the majority of users are NOT affected by the bug. At this time, we recommend that you rely on the patch that will be available through Apple's software update process when it becomes available

About Shellshock...
Shellshock is a newly discovered vulnerability that puts Mac or Linux systems at risk for malicious attacks by affecting a piece of software called Bash. Bash is one of the most widely used utilities that runs in the background of your system. The Shellshock Bug can open up your system to a variety of malicious attacks in which hackers can remotely access personal information on your computer butonly if you are using your computer to serve up a website, allow ssh access, or other similar functions. The typical user is not affected by Shellshock.

Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu if you have any questions or concerns.

Monday, September 29, 2014

Wireless network maintenance on Wednesday, 10/1, from 6 to 7 a.m. #MaintainIT

Information Services will be performing maintenance on the wireless network on Wednesday, 10/1, from 6 to 7 a.m. Wireless network access may be intermittent during this time.

Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu if you have any questions or concerns.

Wednesday, September 24, 2014

Resolved: Phone issues are resolved. #AnnounceIT

The issues with the phone system are now resolved. We appreciate your patience and understanding today.

Update: Phone issue is being address. #AnnounceIT

We are continuing to work with our vendor on the issues with the phone system. 

At this time, we do not have a firm time for a resolution, but would like to assure you that we are staying on top of the situation and plan to work through the evening on this issue. Until further notice, phones will be intermittently unavailable.

We appreciate your understanding and patience.

Phone issue is being address. #AnnounceIT

Information Services is addressing the campus-wide phone issue. We will keep you posted on our progress.

Spam Alert named "Soft Copy Review." Do not click on attachment. #AnnounceIT

Information Services (I.S.) has received several reports of spam with a subject of "Soft Copy Review". Please do not click on the attachment nor should you reply to it.
 
Please select the email(s) in your mailbox, then click Report spam to remove it from your account and to report it to Google. 

We further recommend that you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions.

You should also run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.