Monday, November 17, 2014

"Review Soft Copy" spam is still finding its way to email accounts around campus. #AnnounceIT

Yes, it is still here and just as annoying as ever. If you have received the "Review Soft Copy" spam  or other suspicious email, the following recommendations are for you:
  1. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.
  2. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  3. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  4. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Wednesday, November 12, 2014

Another spam notification. In case you do not have the routine down, this email is for you. #AnnounceIT

Unfortunately, there is another spam hitting campus. This one has the subject of "Review Soft Copy", but the recommendations that follow pertain to any email you receive that you have a question about.

We recommend you are cautious with any email you receive that seems suspicious by following the suggestions at Protecting your computer from malware.

If you have received a suspicious email, select the email in your mailbox, then click Report spam to remove it from your account and to report it to Google.

If you have replied to a suspicious email or opened an attachment, we recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions. 

We also recommend you run a virus scan as a further precaution if you have received a suspicious email. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Tuesday, November 11, 2014

Systems maintenance scheduled for Sunday, 11/16, from 7 a.m. to noon. #MaintainIT

Information Services will be performing systems maintenance on Sunday, 11/16, starting at 7:00 a.m. and completing by noon

During this time, the Oracle servers will be unavailable. This includes Oracle Financials, e-Services, Millennium, ImageNow, PowerFAIDS and any off campus services that connect back to our Oracle databases. Network printing will also be unavailable.


In addition, we will be performing an upgrade to View,  which will cause the Library and Teacher stations to also be unavailable during this time.

Please note that we have reserved the 3rd Sunday of each month between 7 a.m. and noon for systems maintenance. We suggest that you keep this regularly scheduled maintenance window in mind as you plan out your schedule.

Monday, November 10, 2014

Spam is once again hitting campus. Be cautious with suspicious email and report it to Google. #AnnounceIT

Once again we are receiving reports of spam hitting campus. The most recent subject of the spam is "ELECTRONIC PAYMENT REMITTANCE ADVICE"; however, we recommend you are cautious with any email you receive that seems suspicious by following the suggestions at Protecting your computer from malware.

If you have received a suspicious email, select the email in your mailbox, then click Report spam to remove it from your account and to report it to Google.

If you have replied to a suspicious email or opened an attachment, we recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions. 

We also recommend you run a virus scan as a further precaution if you have received a suspicious email. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Friday, November 7, 2014

Temporary fix for phone issue when transferring anonymous calls. #AnnounceIT

There is a known issue with the current version of software on our phone system that prevents users from transferring anonymous calls. Our vendor is planning to have this fixed as part of the next upgrade. 

The temporary work around is to put the caller on hold, then take them off hold, and then transfer the call.


Thursday, November 6, 2014

Spam Alert named EBOLA IN USA. Do not reply to it. Do not open attachment. #AnnounceIT

Information Services (I.S.) has received reports of spam with a subject of "EBOLA IN USA". Please do not reply to it. Please do not open the attachment.

Select the email in your mailbox, then click Report spam to remove it from your account and to report it to Google.

If you have replied to it or opened the attachment, we recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions. 

We also recommend you run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Tuesday, November 4, 2014

Fix your own cable TV issues in a few easy steps. #AnnounceIT

Following the system upgrade of the campus cable TV over fall break, there have been numerous issues reported to the HelpDesk. Many of these issues you can resolve on your own by completing the following steps:

Re-scanning for channels
  1. Press the Power button on your TV to turn it on.
  2. Press the Menu button.
  3. Find the section named Channel or Setup, select Cable.
  4. Find the section named Auto channel search or Channel scan, and then begin the search/scan (Note: It will take several minutes to scan. Be sure to allow sufficient time for the scan to complete to ensure all channels are scanned. We suggest you refer to your owners manual for specific details.)
  5. When the scan is completed, verify all channels have scanned by scrolling through the channels.
If you continue to have issues after you re-scan for channels, please contact the HelpDesk at (765) 658-4294 orHelpDesk@depauw.edu for further assistance. 

These instructions as well as other helpful information are available to you 24/7 on DePauw's IT KnowledgeBase.

Friday, October 31, 2014

Spam Alert named Copy of Project Plan. Do not reply to it. Do not open attachment. #AnnounceIT

Information Services (I.S.) has received reports of spam with a subject of "Copy of Project Plan". Please do not reply to it and do not open attachment.

Select the email in your mailbox, then click Report spam to remove it from your account and to report it to Google.

If you have replied to it or opened the attachment, we recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions. We also recommend you run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Terrors of Technology...See how Information Services is wishing campus a Happy Halloween.



"Attention Information Services crew, this is your captain, Carol Smith. I want all departments at battle stations. Either we're going down...or the Shellshock Bug is going down. Smith out."



Witch goofy staff member do you trust with your next print job?



HelpDesk Squad at Alert for Receiving Reports of Devilish Virus Attacks


Web Team scores Big Hit on DePauw Campus



We've been working on this for a while now. It's an Anti-e-Services internal error serum.


Aaarg...Piracy is not the way o life, Matey.


Play it safe by protecting your data, your computer, and your online identity.





Network security and encryption.
Noooo..I want to spread mayhem, not get wiped out by you guys!

Monday, October 27, 2014

Spam Alert named Job Opportunity. Do not reply to it. #AnnounceIT

Information Services (I.S.) has received reports of spam with a subject of "Job Opportunity". Please do not reply to it.

Select the email in your mailbox, then click Report spam to remove it from your account and to report it to Google.

If you have replied to it, we recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions. We also recommend you run a virus scan as a further precaution. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.