Wednesday, January 18, 2017

Network connection issue that started yesterday is being worked on. #AlertIT

We are currently working on the issue with the network that started yesterday. We appreciate your patience and understanding!

Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Thursday, December 22, 2016

Reminder: Tech prep for the holiday break. #AnnounceIT

A quick reminder about the email sent on 12/19 regarding recommendations for break:

On Mon, Dec 19, 2016 at 7:42 AM, HelpDesk at DePauw <helpdesk@depauw.edu> wrote:
Good morning, everyone!

Before leaving for the holiday break, please remember to turn off and unplug all computers, printers and other electronic equipment.

For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
  1. Go to mymetronet.net/commportal
  2. Log in using your 10-digit telephone number and your PIN
  3. Click Call Manager
  4. Click Forwarding
  5. Select Forward calls immediately
  6. For Forward calls toenter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
  7. Click Apply
Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Information Services wishes everyone a safe and enjoyable holiday break.

​Wishing you and your family a safe and enjoyable break!

Wednesday, December 7, 2016

Currently, the IT KnowledgeBase is accessible only when you are on campus or connected through VDI when you are off campus. 

Before leaving campus, please complete the following to set up VDI:

Accessing the network from off campus through VDI
  • Windows

Please contact the HelpDesk (HelpDesk@depauw.edu or 765-658-4294) with any questions.

Monday, December 5, 2016

Spam alert with the subject of "Legal Notice". #AlertIT

We are receiving reports of spam with the subject of "Legal Notice". When you receive a suspicious email like this, do not click on any links or attachments and do not reply to it. 

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Friday, November 18, 2016

Systems maintenance notice for Sunday, 11/20, from 7 a.m. to noon. #MaintainIT

We will be performing system maintenance on Sunday, November, from 7 a.m. until noon. During this time, all systems will have limited accessibility, this includes printing, Internet, Moodle and e-Services. 


Please let us know if you have any questions by contacting the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu.

Friday, November 4, 2016

DirecTV is experiencing a nationwide outage. #AnnounceIT

Please be aware that the nationwide outage that DirecTV is experiencing and working to resolve is causing intermittent interruptions to service on campus. 


Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Monday, October 31, 2016

2016 Graduates final notice that your IT accounts are being retired tonight

Dear 2016 Alumni,

The countdown is over. Tonight your DePauw IT Accounts are being retired. Please see the original email found below for details. 

It has been a pleasure supporting your technology needs as you pursued your education at DePauw University. We wish you the very best that life has to offer.

Best,
Lynda
*******
Original email sent on 4/12/2016:

SUBJECT: Preserve your email and other data from your DePauw IT Accounts now. #AnnounceIT

Dear Class of 2016,

As you are going through your graduation to-do list, schedule time to preserve your email and other data from your DePauw IT accounts. In the following, you will learn the timeline for when your primary DePauw IT accounts will no longer be available to you, resources you can use to preserve email and other data, and information on services available to DePauw alumni.

DePauw IT Account Access will retire on October 31, 2016

Network
Be sure you save any documents you wish to keep from your class (I:) drive, personal (P:) drive, and Web (W:) drive before the end of October 2016.

e-Services
To request a transcript after October 31, 2016, browse to the transcript ordering portal on the Registrar’s Transcripts website.

Google Apps (email, calendar, drive, etc.)
Download a copy of the Google Apps data you want to keep, including your email, calendar, and more, by going into My Account → Control your content → Copy or move your content → Create archive found in the Download your data section. Once started, archives may take a few minutes, several hours, or days to create depending on how much data you have selected to download. Be sure to start this process before the middle of October 2016 so there is plenty of time for your archive to be completed. Watch the Download your Google Data [How to] video on YouTube to learn more.

IT Recommendation Checklist and Resources

You can also find a helpful IT recommendation checklist that includes additional resources at Graduating Senior Accounts. These tips will guide you through setting up a personal email account, updating online account information (e.g., checking account, credit card, cell phone password recovery, etc.) so that you do not lose access to them after your DePauw IT accounts are retired on 10/31/2016, how you can let others know your new contact information, and more.

Stay connected with DePauw through the Online Directory and Alumni App

DePauw’s Office of Alumni Engagement provides opportunities to connect with DePauw and fellow alumni through the Online Directory and EverTrue. Through the Online Directory, you can update your contact information, as well as search for and connect with fellow DePauw alumni. If you have not set up your account yet, contact the Office of Alumni Engagement at alumnioffice@depauw.edu or (765) 658-2586 for your Activation Code.

You can also download the EverTrue Alumni App. This app for iPhone, iPad, and Android devices allows you mobile access to the alumni directory and provides mapping functionality based on business address to search for classmates and fellow alumni around the world. There are a number of filters you can use to generate specific custom lists of alumni by categories such as industry, location, grad year and greek affiliation. Click here to download the app on your mobile device, or search for "EverTrue" in the Apple App store or Google Play store. To learn more, visit depauw.edu/alumni/connect.

Please contact the Office of Alumni Engagement at alumnioffice@depauw.edu or (765) 658-2586 with questions concerning the Online Directory and Alumni App. All other questions should be directed toward the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294.


Hoping that your final semester is all that you wish it to be!

Tuesday, October 25, 2016

Phishing Alert - OCTOBER 25TH, 2016 is not from DePauw's HelpDesk. Do NOT click on any links. Do NOT reply to it. #AlertIT

We are receiving reports of phishing attempts with the subjects of "OCTOBER 25TH, 2016". When you receive a suspicious email like this, do not click on any links or attachments and do not reply to it. 

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Monday, October 17, 2016

Do not fall for emails like "Your EIIA Account Information." Do not click links or attachments. Do not reply to them. #AlertIT

We are receiving reports of phishing attempts with the subject of "Your EIIA Account Information" circulating through campus email. When you receive a suspicious email like this, do not click on any links or attachments and do not reply to it. 

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.
Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.

Please contact the HelpDesk at HelpDesk@depauw.edu or (765) 658-4294 with any questions or concerns.

Saturday, October 15, 2016

Phishing attempt with a subject of "IT Checklist" is circulating through campus email. Do not click on link or reply. #AlertIT

We are receiving reports of phishing attempts with the subjects of "IT Checklist" circulating through campus email. When you receive a suspicious email like this, do not click on any links or attachments and do not reply to it. 

We recommend the following:
  1. If you have given out financial information, immediately make a report to Public Safety at (765) 658-5555 or police@depauw.edu.
  2. Do not respond to or click on any links or attachments. 
  3. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google. When you do this, you may be given two options:
    1. Report spam - Choose this option - CHOOSE OPTION 1.
    2. Unsubscribe and report spam - Do NOT choose this option.
  4. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Securing devices article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer. Symantec is free to all members of the DePauw campus.
  6. Additional information is available on the IT KnowledgeBase at Information Security.

Furthermore, the Secure your Google Apps account article on the IT KnowledgeBase recommends proactive steps you can take to ensure that you are doing everything you can to keep your account and data safe. Please note the section on 2-Step Verification, which is recommended for those who do not regularly use public computers.