Tuesday, December 23, 2014

Reminder...Tech Prep for the Holiday Break. #AnnounceIT

In observance of the University closing during the holiday break, the HelpDesk will be closed from 5 p.m. on Tuesday, 12/23/2014, through Thursday, 1/1/2015. We will reopen on Friday, 1/2/2015 with our regular hours of 7:30 a.m. to 5 p.m., Monday through Friday. During the break, please keep in mind the following contact information for emergency purposes: 
  • If you have an emergency or an issue with building access, please contact Public Safety at (765) 658-5555.
  • If you have an urgent technical issue, such as a system or network outage, please contact (765) 658-6666 with your full name, phone number, email address where you can be reached, and the location of the issue. 

Also, please remember to turn off and unplug all computers, printers, and other electronic equipment during the University closing.


Information Services wishes you and your family an enjoyable and safe holiday season.

Thursday, December 18, 2014

Tech Prep for the Holiday Break. #AnnounceIT

The Laptop Service Depot will be open limited hours over the next few days and through Winter Term. Please see the attached document for details. You may direct all questions and concerns to Mike Moore at (765) 658-4296 or mikemoore@depauw.edu.

Before leaving for the holiday break, please remember to turn off and unplug all computers, printers, and other electronic equipment.

For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
  1. Go to mymetronet.net/commportal
  2. Log in using your 10-digit telephone number and your PIN
  3. Click Call Manager
  4. Click Forwarding
  5. Select Forward calls immediately
  6. For Forward calls toenter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
  7. Click Apply
Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Information Services wishes everyone a safe and enjoyable holiday break.

Wednesday, December 17, 2014

Spam alert with a subject of "SCANNED DOCUMENT". #AnnounceIT

We are receiving multiple reports of spam with a subject of "SCANNED DOCUMENT" circulating through campus email boxes. When you receive any suspicious email, we recommend the following:
  1. Do not respond or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you will be given two options:
    1. Report spam
    2. Unsubscribe and report spam 
    Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Monday, December 1, 2014

Spam alert with a subject of "Remittance Advice". #AnnounceIT

We are receiving multiple reports of spam with a subject of "Remittance Advice" circulating through campus email boxes. With so many members of our community returning to campus following the Thanksgiving break, please be aware that this may be the first of many email attacks. 

When you receive any suspicious email, we recommend the following:
  1. Do not respond or click on any embedded links or attachments. 
  2. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.When you do this, you will be given two options:
    1. Report spam
    2. Unsubscribe and report spam 
    Please choose option #1 only - the Report spam option. 
  3. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  4. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  5. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Tuesday, November 25, 2014

Turn off and unplug all electronic equipment over Thanksgiving break. #AnnounceIT

Before leaving for Thanksgiving break, please remember to turn off and unplug all computers, printers, and other electronic equipment in campus housing and facilities.

For faculty and staff members wishing to forward calls to your cell phone or another number, you may do so through the CommPortal:
  1. Go to mymetronet.net/commportal
  2. Log in using your 10-digit telephone number and your PIN
  3. Click Call Manager
  4. Click Forwarding
  5. Select Forward calls immediately
  6. For Forward calls to, enter the desired number exactly as you would dial it if you were calling it from your office phone (For example, you must first press a 7 on your office phone when making a call to someone off-campus so make sure you enter the 7 when setting up call forwarding to an off-campus phone number.)
  7. Click Apply
Please contact the HelpDesk at (765) 658-4294 or HelpDesk@depauw.edu with any questions or concerns.

Information Services wishes everyone a safe and enjoyable Thanksgiving break.

Monday, November 17, 2014

"Review Soft Copy" spam is still finding its way to email accounts around campus. #AnnounceIT

Yes, it is still here and just as annoying as ever. If you have received the "Review Soft Copy" spam  or other suspicious email, the following recommendations are for you:
  1. Select the suspicious email in your mailbox, then click Report spam to remove it from your account and to report it to Google.
  2. Change your Google Apps Account password immediately if you replied to a suspicious email or opened an attachment by following the step-by-step instructions at Change password: Google Apps Account (email) on the IT KnowledgeBase.
  3. Follow the suggestions at Protecting your computer from malware any time you receive a suspicious email.
  4. Run a virus scan as a further precaution if you have received a suspicious email. The Healthy Computing article on the IT KnowledgeBase is the place to go to learn how you can download and run Symantec Endpoint Protection on your computer.
Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Wednesday, November 12, 2014

Another spam notification. In case you do not have the routine down, this email is for you. #AnnounceIT

Unfortunately, there is another spam hitting campus. This one has the subject of "Review Soft Copy", but the recommendations that follow pertain to any email you receive that you have a question about.

We recommend you are cautious with any email you receive that seems suspicious by following the suggestions at Protecting your computer from malware.

If you have received a suspicious email, select the email in your mailbox, then click Report spam to remove it from your account and to report it to Google.

If you have replied to a suspicious email or opened an attachment, we recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions. 

We also recommend you run a virus scan as a further precaution if you have received a suspicious email. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Tuesday, November 11, 2014

Systems maintenance scheduled for Sunday, 11/16, from 7 a.m. to noon. #MaintainIT

Information Services will be performing systems maintenance on Sunday, 11/16, starting at 7:00 a.m. and completing by noon

During this time, the Oracle servers will be unavailable. This includes Oracle Financials, e-Services, Millennium, ImageNow, PowerFAIDS and any off campus services that connect back to our Oracle databases. Network printing will also be unavailable.


In addition, we will be performing an upgrade to View,  which will cause the Library and Teacher stations to also be unavailable during this time.

Please note that we have reserved the 3rd Sunday of each month between 7 a.m. and noon for systems maintenance. We suggest that you keep this regularly scheduled maintenance window in mind as you plan out your schedule.

Monday, November 10, 2014

Spam is once again hitting campus. Be cautious with suspicious email and report it to Google. #AnnounceIT

Once again we are receiving reports of spam hitting campus. The most recent subject of the spam is "ELECTRONIC PAYMENT REMITTANCE ADVICE"; however, we recommend you are cautious with any email you receive that seems suspicious by following the suggestions at Protecting your computer from malware.

If you have received a suspicious email, select the email in your mailbox, then click Report spam to remove it from your account and to report it to Google.

If you have replied to a suspicious email or opened an attachment, we recommend you change your Google Apps Account password immediately. Please go to the Change password: Google Apps Account (email) article on the IT KnowledgeBase for step-by-step instructions. 

We also recommend you run a virus scan as a further precaution if you have received a suspicious email. Please go to the Healthy Computing article on IT KnowledgeBase to learn how you can download and run Symantec Endpoint Protection on your computer.

Browse to the IT KnowledgeBase Spam article to learn more about DePauw's guidelines for official communications.

Friday, November 7, 2014

Temporary fix for phone issue when transferring anonymous calls. #AnnounceIT

There is a known issue with the current version of software on our phone system that prevents users from transferring anonymous calls. Our vendor is planning to have this fixed as part of the next upgrade. 

The temporary work around is to put the caller on hold, then take them off hold, and then transfer the call.