Tuesday, August 22, 2017

IT at DePauw: Welcome to the Start of a New Academic Year

Greetings, Campus Colleagues.
From the Information Services Team, welcome to the start of a new academic year.
This quick note provides information about resources for help with technology at DePauw and some quick tips for keeping your accounts and digital information safe and secure.
Topics in the following include:

  1. Keeping in touch with IT at DePauw
  2. Information Security – Watch Out for Phishing!
  3. Information Security – Use Google 2-Step Authentication
  4. Using WiFi – DePauwSecure, DePauwGuest, and VPN
If you have any questions about these (or any other topics related to IT at DePauw), please don’t hesitate to contact me at clsmith@depauw.edu.
Have a great start of the semester!
Carol L. Smith ‘85, CIO
Information Services, http://www.depauw.edu/it/, @DePauwIT

1. Keeping in touch with IT at DePauw – Connections and Resources

The HelpDesk – The Help Desk provides technical support services to students, faculty and staff members in the DePauw campus community. Email or call at helpdesk@depauw.edu or 765-658-4294.

IT KnowledgeBase  – The KnowledgeBase provides a broad collection of answers, instructions, and downloads particularly focused around DePauw-specific technology (e.g., for questions like “How do I change my e-Services password?,” “Where can I download the antivirus software?,” “How do I connect to wireless?,” etc.)

HelpDesk Status Hotline – Available 24×7, includes a blog, Twitter feed (@DePauwIT), and phone number (x6666) to provide notices about IT-related service announcements, known system issues, and other useful IT tips.

FITS (Faculty Instructional Technology Support) – FITS provides instructional technology support and workshops for faculty members who use technology in their teaching and research. Visit the FITS center in the lower level of Roy O. West Library. Email or call at fits@depauw.edu or 765-658-4673.

University IT Policies – University IT policies and procedures

On Twitter: @DePauwIT

2. Information Security – Watch Out for Phishing
Phishing is a form of spam that intends to trick you into disclosing personal or confidential information such as a username and password, social security number, date of birth, and/or credit card numbers. Most phishing scams are received through a deceptive email message, but they can also be in the form of a text message or phone call.

How to Recognize Phishing

  • The email is unsolicited and asks you to confirm or provide personal information, such as username and password, social security number, date of birth and/or credit card numbers. Legitimate institutions should never ask for this information via email or text.
  • The message contains a link to a spoofing website that looks real but does not match the name of the organization it is claiming to represent.
  • The tone used is exciting and creates a sense of urgency. For example, the sender may threaten to close your account if you do not respond or lure you with the promise of a large financial reward.
  • A file is attached that you are asked to open. Although it might look legitimate, the file is actually a Trojan horse program that installs malware or viruses to your computer.
  • The email has an unusual From: or Reply To: address.
  • The message has grammatical, spelling or other editing errors.
If you suspect you have received a phishing email, don’t fall for it! Instead, click the “Report spam” button in your email to remove it from your inbox. You can also send the message as an FYI to HelpDesk@depauw.edu, if you wish.
More information about how to recognize and avoid getting duped by phishers is outlined at  Phishing Scams.

3. Information Security – Use 2-Step Authentication
It's easier than you think for someone to steal your password. 2-Step Authentication protects your account, so that even if someone else knows your password they can’t get into your account unless they also have your phone or your personal USB Security Key in their hand.

Google 2-Step Authentication:

Box 2-Step Authentication with Duo:

  • Login: Box – A walkthrough about logging in to Box at DePauw
  • Managing Your Devices, by Duo – How to add multiple devices to have more than one option for 2-Step Authentication with DePauw’s Box accounts (e.g., adding additional cellphones, landline phones, text phone numbers, or physical USB keys)

2-Step Authentication on Your Personal Accounts:

You can set up 2-Step on many of your personal accounts, including Facebook, Instagram, Apple, Twitter, LinkedIn, SnapChat, Amazon, etc. The article, Two-Factor Authentication: Who Has It and How to Set It Up, provides a good overview with instructions for some of these and other online services.

4. Using WiFi – DePauwSecure, DePauwGuest, and VPN
WiFi on Campus
There are two wireless networks available on campus:

  • DePauwGuest is an open network provided for visitors to the University.
  • DePauwSecure is a private WiFi network for students, faculty, and staff. It provides enhanced security by encrypting data passed across the network.
Either of these networks will let you to connect to DePauw resources (e.g., printers, network drives, e-Services, Box.com, etc.), but we encourage to you select DePauwSecure when you have the option.

Faculty members: If you plan to use WiFi heavily in a classroom (e.g., asking students to bring laptops to class, showing video clips from your own laptop, etc.), let us know by emailing HelpDesk@depauw.edu and we will help you pre-test the room to ensure you will have optimal coverage and bandwidth.

VPN - Using WiFi from non-DePauw Public Hotspots

Public WiFi at coffee shops, airports, hotels, and other places is great, but it’s very open and vulnerable.  A stealthy hacker sitting in a corner of a coffee shop can easily crack into unprotected public wifi to steal passwords, grab data that is passing over the network, or even break into your laptop or mobile device. To avoid this, we recommend using a VPN when you working over a public WiFi from off-campus or traveling.

Using a VPN, “Virtual Private Network,” when you are on open WiFi will encrypt your network connection to provide the same level of protection and security that DePauwSecure WiFi offers on campus.

Information about installing and using DePauw’s VPN client is available at Network: Learn about the Network.