We would like to make you aware of an issue reported with the campus phone system.
When someone calls from an off-campus phone number and the phone is not answered, they cannot be transferred to an off-campus number. This includes transfers to cell phones, personal phones, and Google Voice. Individuals who experience this will hear a busy tone when the transfer is attempted.
Calls originating from on-campus phones do not experience this issue. Calls coming from on-campus phones, can be transferred without issues.
Finding a resolution for this issue is of highest importance to us. We appreciate your understanding and patience as we work to resolve this issue quickly.